Privacy Policy

zelonn LLC  is committed to protecting your privacy. We make the website located at www.zelonn.com, ​As you use our Services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.

Principles of customer data processing

This document defines the processing of customer data at the disposal of zelonn LLC, its objectives, composition and confidentiality.

Who is the customer?

A person who has entered into a contractual relationship with zelonn LLC.

What is customer data?

Customer data is any information zelonn LLC knows about its customer (e.g., customer name, contact information, transaction data).

What is customer data processing?

Processing of customer data is any operation performed on customer data (including collecting, storing, organizing, storing, modifying, disclosing, granting access to customer data, making, using, transmitting, cross-sharing, merging, closing, deleting and destroying customer data).

The authorized processors of customer data are:

Parcel service providers in order to deliver the ordered goods to the customer; Advertising service providers, including social media service providers, to whom we provide only the information necessary to inform customers about new products and special offers and to analyze customer behavior on our websites; Companies providing information technology support in order to ensure the operation and development of zelonn LLC websites and other IT solutions; Payment providers.

zelonn LLC may collect the following data:

– first and last name/company name;

– registry code of the company;

– residence / location;

– contact information;

– transaction data (customer purchases data);

– habits, preferences, and satisfaction data (e.g., activity usage, service and customer satisfaction data, and complaints)

– all previously unspecified customer data transmitted by the customer to zelonn LLC by means of communication (e.g. telephone and computer network) on its own initiative, incl. zelonn LLC has the right to store all orders given by the customer by means of communication.

On the bases provided by law, zelonn LLC has the right to process customer data that is not mentioned in this document.

What are the purpose and legal basis of the processing of customer data?

zelonn LLC processes customer data in order to:

Fulfill our contract with the customer based on:

– when performing the contract or implementing pre-contractual measures at the request of the client;

– in fulfillment of a legal obligation;

– in the legitimate interest of zelonn LLC.

Provide ancillary services, conduct customer satisfaction surveys and market analysis, and generate statistics based on:

– with the consent of the client;

– in the legitimate interest of zelonn LLC to improve the services and products of zelonn LLC;

– Improve the customer experience and develop new products and services.

Protect your violated or disputed rights (e.g., transferring data to court) based on:

– With the consent of the Client;

– when performing the contract or implementing pre-contractual measures at the request of the client;

– in fulfillment of a legal obligation;

– in the legitimate interest of zelonn LLC to prevent, restrict and investigate the misuse or illegal use of the services and products of zelonn LLC.

Comply with legal obligations (eg transmission of data to an investigative body) based on:

– during the performance of the contract or the implementation of pre-contractual measures at the request of the client;

– in fulfillment of a legal obligation;

– zelonn LLC legitimate interest in sound risk management and corporate governance.

In which cases does zelonn LLC publish customer data?

Customer data is confidential, will not be released and will not be accessible to third parties without the customer’s prior consent, except in cases prescribed by law.

Who is Third Party?

A third party is a natural or legal person who is neither a customer nor a processor of customer data.

Where is customer data processed?

Customer data are generally processed within the European Union and the European Economic Area (EU / EEA), but in some cases, they are transmitted and processed in countries outside the EU / EEA.

The transfer and processing of customer data outside the EU / EEA may take place provided that there is a legal basis, such as the fulfillment of a legal obligation or the consent of the customer, and that appropriate safeguards are in place.

The appropriate safeguard is:

– an existing agreement containing standard contract terms developed by the EU;

– there is an adequate level of data protection in the non-EU / EEA country where the recipient is located, as decided by the European Commission;

– the receiver is certified under the Privacy Shield (applicable to receivers in the United States).

Upon request, the customer will receive more detailed information on the transfer of customer data to countries outside the EU / EEA.

How does zelonn LLC use customer data when offering services?

zelonn LLC may send offers and surveys from zelonn LLC to zelonn LLC customers.

zelonn LLC may process customer data to improve the user experience of digital services, for example, adapting service views to the device used and creating personal offers for the customer. Such marketing may be based on what services and how the customer uses them.

What are the client’s rights?

The customer has the following rights in connection with the processing of customer data:

– request the correction of your customer data if they are insufficient, incomplete or incorrect;

– object to the processing of your customer data if the use of the customer data is based on a legitimate interest, including profiling for direct marketing purposes (eg receiving marketing offers or participating in surveys);

– request the deletion of your customer data, for example, if they are processed with the customer’s consent and if the customer has withdrawn the consent. Such a right shall not apply if the customer data to be deleted are also processed on other legal grounds, such as for the performance of a contract;

– restrict the processing of its customer data on the basis of applicable law, for example at a time when zelonn LLC is assessing whether the customer has the right to delete its data;

– to receive information on whether zelonn LLC processes its customer data and, if it does, to access the aforementioned data;

receive self-submitted customer data that is processed on the basis of consent or for the performance of the contract, in writing or in a publicly available electronic format, and, if technically possible, transfer this data to another service provider (data transferability);

– withdraw its consent to the processing of customer data;

How do I change my customer information and request that it be stopped?

The customer has the right to get acquainted with his/her customer data via e-mail info@zelonn.com If the customer data has changed or is incorrect for any other reason, the customer must notify by e-mail info@zelonn.com

The customer has the right to demand the termination of the processing of his/her data and/or the deletion of the collected data, if the respective right arises from the Personal Data Protection Act or other legislation.

If you want a more detailed explanation of the processing of your customer data, write to us at the e-mail address info@zelonn.com.

California Privacy Policy

Effective Date: 26.01.2025

This California Privacy Policy (“Policy”) supplements the information contained in the general privacy policy of zelonn LLC we and applies solely to California residents. This Policy outlines the rights and choices available to California residents regarding their personal data, as required by the California Consumer Privacy Act (CCPA).

By using our services and interacting with our website, you consent to the collection and use of your information as described in this Policy.

1. Information We Collect

We may collect the following categories of personal information:

• Identifiers: Name, email address, postal address, IP address, and other unique identifiers.
• Personal Records: Contact information, payment information, and other details you provide to us.
• Commercial Information: Transaction history, purchasing patterns, and preferences.
• Internet Activity: Browsing history, search history, interaction with our website, and cookies or other tracking technologies.
• Geolocation Data: Information about your location if you use location-based services.
• Professional Information: Job title, employment history, or professional qualifications (if applicable).

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To provide, maintain, and improve our services.
• To communicate with you, including sending transactional or promotional emails (with your consent).
• To process transactions and fulfill your requests.
• To customize and improve your experience on our website.
• To comply with legal obligations, resolve disputes, and enforce agreements.

3. Your Rights Under the CCPA

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You have the right to request access to the personal information we have collected about you in the past 12 months, including the categories of personal data, the sources of data, the purposes for processing, and the third parties with whom we have shared your information.
• Right to Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of the Sale of Personal Information: You have the right to opt out of the sale of your personal data. We do not sell personal data, but if that changes in the future, we will provide a method for you to exercise this right.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your rights under the CCPA. You have the right to access our services and offerings even if you exercise your rights under the CCPA.

4. How to Exercise Your CCPA Rights

To exercise your rights under the CCPA, please submit a request to us by:

• Emailing us at info@zelonn.com

When making a request, please include the following information to help us verify your identity:

• Your full name.
• Your email address or other identifiers we have on file.
• A description of the request (e.g., “Request to Know,” “Request to Delete”).

We will respond to your request within 45 days. If we need more time, we will notify you and extend the response period by an additional 45 days.

5. Categories of Personal Information Sold or Disclosed

In the past 12 months, we have not sold personal information, as defined by the CCPA.

If we sell your personal information in the future, we will update this policy and provide you with a mechanism to opt-out of such sales.

6. Sharing Your Personal Information

We may share your personal information with the following categories of third parties:

• Service Providers: Third-party vendors who assist with our business operations, including payment processors, hosting providers, and email marketing services.
• Legal Authorities: In response to a legal request or to comply with applicable laws.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. If you request deletion of your data, we will delete it unless we are required to retain it for legal reasons.

8. Do Not Track Signals

Our website does not respond to “Do Not Track” signals from browsers. However, you may adjust your browser settings to disable tracking or delete cookies.

9. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect or sell personal information of minors under 16. If we learn that we have collected personal information of a minor under 16, we will take steps to delete that information.

10. Updates to This Policy

We may update this California Privacy Policy to reflect changes in our practices, technology, or applicable legal requirements. When we make changes, we will post an updated version of the policy on our website, with the updated effective date. We encourage you to review this Policy periodically.

11. Contact Us

If you have any questions or concerns about this California Privacy Policy or wish to exercise your rights under the CCPA, please contact us at:

zelonn.com
info@zelonn.com